HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED CORRECTLY?
All orders are confirmed by e-mail. Please make sure that your mail server does not designate our email as spam or junk mail.
CAN I CANCEL MY ORDER ONCE PLACED?
If you need to cancel your order, contact us as soon as possible by phone: +34 659 34 43 68 or through our email: [email protected].
If we have not yet prepared your order, we will proceed to refund your money in full and as soon as possible.
WHAT PAYMENT METHODS DO YOU RECOMMEND?
Your choice of payment method may lead to increasing our costs - reducing our tight margins - with added commissions for the artisan seller. Thank you for keeping it in mind!
Our recommendation in increasing order of commission:
1. Bank transfer -> 0% commission
2. Credit / debit card -> 1% commission
3. Paypal -> 2.90% + € 0.35 commission
HOW DO YOU SEND ORDERS?
In the case of the Iberian Peninsula, we use the courier service Correos Express 24h or Paq Premium de Correos 24h. The order is delivered directly to the address indicated.
In the case of shipments to the Balearic Islands, the Canary Islands * and to EU countries and the rest of the world, we use services from different providers.
In any case, we remember the importance of providing us with a telephone number so that the courier can contact you more easily.
* In the case of shipments to the CANARY ISLANDS, we would appreciate that in the "Add a comment to your order" section, once the purchase is being formalized, indicate the recipient's DNI number, as Correos requires us to do so.
HOW WILL I KNOW THAT MY ORDER HAS BEEN SHIPPED?
Once your order is finished, we will send you an email to the email address provided indicating the tracking number and the approximate date of receipt so that you always know where your order is.
HOW MUCH WILL THE SHIPPING OF MY ORDER COST?
Mainland Spain, Balearic Islands and Portugal - € 5 (VAT incl.)
European Union (other countries) - € 15
Canary Islands, Ceuta, Melilla and rest of the World - € 25
WHEN WILL MY ORDER BE DELIVERED TO ME?
The delivery time is between 2 and 3 working days if requested from mainland Spain or Portugal *.
In the case of the Balearic and Canary Islands, the term is 5 working days *.
For the European Union, the period is approximately 10 working days *.
For the rest of the world, the period is approximately 20 working days *.
* Remember that this period only takes into account the shipping time of your order. That is, starting from the receipt of the email with the tracking code.
CAN I PICK UP MY ORDER AT THE WORKSHOP?
Yes, you can pick up your order in our workshop in Sabadell. Indicate it when you place your order and we will find a day and time to attend you and personally deliver your order.
CAN RETURNS BE MADE?
The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.
The exercise of the right of withdrawal must be made by notification by telephone at +34 659 34 43 68 or by sending an email to [email protected].
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
The customer must return or deliver the product directly to Maria Amorós to the address provided in response to the notification of withdrawal, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on that the right of withdrawal from the contract is formalized. The term will be understood as fulfilled if the customer returns the product before the end of the term.
The customer will be responsible for the costs of returning the product.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as we verify that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money corresponding to the items purchased. In no case will the money corresponding to the cost of shipping be returned.
Maria Amorós does not accept the return in the following cases:
- From gift vouchers
- Damaged products
The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided.
Maria Amorós may retain the refund until she has received the product that is the reason for withdrawal and has checked its status.
WHAT WILL THE WRAPPING OF MY ORDER LIKE?
In the event that you indicate that your order is for a gift, we will send you your order wrapped in a red kraft paper envelope that gives the perfect touch of color for a gift as original as it is special.
Depending on the type of product, you will also find the DA - Handicraft Distinction awarded by the Consorcio de Comercio Artesanía y Moda de la Generalitat de Catalunya, which guarantees the quality of the product and its preparation by a qualified professional artisan.